Where is the documentation?
Can't find the documentation on the website anywhere, where is the documentation on the PlugXR Creator?
Questions tagged for PlugXR Creator
How could I reduce my used strorage space?
Hi,
I use a freemium acount (FreeTrial).
In order to reduce my used storage space, I would like to remove some videos.
How could I remove a video from my assets?
Thanks
Hi Luis,
Unfortunately, you can't reduce your used storage data in freemium subscription. We can delete your data from our-end but that will not increase your storage space, it will be like you're just deleting the data from our server but that will not make any difference to reuse your space.
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Hi, So I must understand that once the storage quota is reached, if I want to continue testing the different AR options, I must create a new account? is that so?
In that case, how can I cancel my account, to register again and try the other types of RA?
I am a high school teacher, and I am teaching my students the possibilities of AR. Hence my interest in your platform.
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Pre-built Animation from Cinema4D
I am trying to export a model with a C4D pre-built animation attached so I can trigger that animation in PlugXR. Whenever I import the .glb that I exported from C4D, it doesn't show me animation controls for the pre-built animation, only the animations you can create within PlugXR. Is there a...
Hi, yes! please follow these steps:
1. Export the file format in .fbx
2. Then make a ZIP file.
3. PlugXR has a converter. Here is the link: https://converters.plugxr.com/3d-models-converter
4. Upload the ZIP file here.
5. Download .glb file format from our converter.
Please follow these guidelines. For any more queries, feel free to contact us again.
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Content of "advanced Analytics""?"
Hi,
we are currently testing PlugXR and would like to know: What is the Content of the detailed Analytics? Is there anywhere a List where I can read about the Data which is displayed in the analytics Tab (advanced vs. basic)?
Thank you!
Hi,
Basic Analytics you will get the information about how many users installed your app, Number of Android Users & iOS Users.
Whereas in Advanced Analytics, you will get detailed information like 1. How many users installed your App 2. Number of Android Users & iOS Users along with their location information 3. Even you will get the 1 & 2 information for individual Markers 4. Details of, how much time a user spent on your AR experience along with the date 5. Details of Most Popular AR Experience in your App. 6. Number of views for your AR Experience/App. 7. You can also get your team recent activities. 8. You will get information about your server usage.
As we are constantly working on our future releases, we are also enabling AI based analytics for our upcoming releases.
Thanks for connecting with us.
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Materials on 3D objects
Sorry for double posting, moved this from the WebAR-section.
Hi!
I trying out your solution for WebAR but I'm finding the editor a little difficult to handle. The material and texture of my object doesn't look as when I exported it from my other 3D-software, Maya...
Hi, I am trying the tool for my business. Is being the experience good for you?
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Hey Kristopher,
We apologize for the late response.
Our WebAR editor we made it as minimalistic as possible unlike our App Based editor. As we received similar requests from many users, we are considering to enable same advanced editor like our App-based editor. So that this will address all of your issues. The expected timeline for this is December -2020.
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Unable to create a second marker. Is there a limitation?
I am not able to add a new marker in the PlugXR app. How can I do that?
The free version of the platform allows you to create just one Marker so that you can understand the process of creating an AR experience on the platform. You can upgrade to our commercial version and get full access to our platform.
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Does PlugXR have converters to support any given format or is there a limitation?
Con't I upload .fbx and .obj, 3dmax, blend formats?
As we have done lot of research on the best suitable formats for AR, we optimized our platform to support only the best formats. But you don't have to worry on these formats, as we have our own converter tools, you can upload your .fbx, .obj, .3dsmax or any other formats to our converter tool and get the best optimized format files i.e .glb & .usdz without losing quality or any other files. Best part is you can get the animations also.
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Is there any size limitation for assets?
What is the maximum file size that I can upload?
The Markers uploaded shouldn’t exceed 2MB and should be in the .jpg or jpeg format for the best AR experience. Use our Converters to optimize the Markers into .jpg or jpeg formats
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Do i need to register to view the experience of the marker through the App?
Why should I have to provide my details, without checking the real experience of the PlugXR app's performance?
Yes. Register with the PlugXR platform for FREE to view the AR Experience of the Marker through the PlugXR App.
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Can i upload 3d assets on my marker in any format or is there a limitation?
List out the different formats of models that creator tool supports.
3D Models uploaded on the Marker should be in the .glb format only for a better AR experience. In case your 3D Model is in any other format, you can use our Converters to optimize your 3D Model into PlugXR Supported Format.
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