Questions tagged for PlugXR GO

Hello, I have a question about web-based image tracking. Is there a specific setting to make it load a bit faster? Sometimes I'm on the website, and the video takes a long time to load despite having a good internet connection. Does anyone have a tip for me?

Hi. I have a starter plan but when i scanned my image it said my license had expired. But after i logged in again it worked. In data, it says my plan started on Jan 14 and expires on FEb 14. I created it back in Dec. Does this mean I have to log in to my account every month for the license to be renewed. Or, do I need to pay for a plan after one month? 

I've imported a glb file but it's lost its animation when I imported it. It's now just a model. Is there anyway to import an animated file? Or should I video the animation and import it as a video?  

HI. I'm publishing an AR novella. Does each image generate a separate QR code or do you receive one QR code for all of the AR content?  What is a seat?? Is it possible to get Black and White images as markers to work ever?? Or just colour?? 

I paid for the entire month but my account was deactivated 10 days before the autorenewal for some reason. I have not been able to get a hold of customer service to receive a credit on those 10 days I paid for. So in order to reactivate the account I paid again for another month's plan but now I see it took out DOUBLE charges for the month. Help! Can someone return my emails so we can fix this?

Can you tell me how I can cancel my subscription to PlugXR? thanks!

i have uploaded an image in 3-d format but now i want delete it 

When I logged in and click to add a new project, it shows this.

I can't even see the editor screen. The website just doesn't load as before.

Hello,

I have been using the freemium account and I have a few technical questions that I haven't been able to figure out. I created an app using the Mobile Offline Surface tracking with Unity engine. 

1. I created a few scenes in my app and I thought I put in the right actions so I can move to the next scenes when I use the app on the phone. But it doesn't seem to work. What's the best way to use scenes?
2. Also my first scene looks completely different to my other scenes and has assets that should only be in one of the scenes. I attached images in the ZIP file. Why is it like that?
3. When I play the animation in the PlugXR Creation Grid, it seems to play animations from other scenes. Is it supposed to do that?
4. When I add a colour or material to a model, it turns black. Sometimes it fixes itself after I refresh multiple times. It also looks transparent in the Grid. Is it supposed to do that?
5. Every time I test the app on my phone, the number of views grows by about 8 views even though I've only opened it once. I can also see the number has grown quickly on the "My Apps" webpage. Why does it do that?
6. What are the units for the model positions and how can I make sure the scale is 1:1 when I import? 
7. How do I import models already linked to materials?
8. When I test the app on my phone, the text objects do not appear. 
9. Can PlugXR work on Android tablets? I installed it on a Samsung Tab S7 and continually stops working after I open the app. 
10. Can I change the order of the scenes so that it starts from say Scene 7 and then Scene 1 once the app is published?

Thank you in advance.

Regards

To create the model experience should I use only a Web-based creator? 
Can't I create from Mobile App?