Where is the documentation?
Can't find the documentation on the website anywhere, where is the documentation on the PlugXR Creator?
Latest Questions
Is there a specific setting to make the Image Tracking load a bit faster?
Hello, I have a question about web-based image tracking. Is there a specific setting to make it load a bit faster? Sometimes I'm on the website, and the video takes a long time to load despite having a good internet connection. Does anyone have a tip for me?
Hi Ameli,
Based on the model, the polycount should be low, and any image markers used should have good contrast, sufficient brightness, no repetitive patterns, and rich detail.
Reply
What does White-label(ing) give you ?
We are looking at webAR solutions does White-label let you use your own URL?
How does a White-label work with your Web-based AR?
Hey Kevin Dennis, White label for webAR projects means you can host your project on your own domain without our logo appearing.
Reply
Is the starter plan limited to one month?
Hi. I have a starter plan but when i scanned my image it said my license had expired. But after i logged in again it worked. In data, it says my plan started on Jan 14 and expires on FEb 14. I created it back in Dec. Does this mean I have to log in to my account every month for the license to be...
Hi Moya,
Greetings from PlugXR!
Regarding your starter plan and the license expiration message you encountered, it appears there may have been a temporary issue related to account activity. To ensure your account remains active and you continue to enjoy uninterrupted service, we recommend staying logged into your creators' account. This practice helps in keeping your license active and prevents any issues related to account inactivity.
Your plan, which started on Jan 14 and is set to expire on Feb 14, should operate smoothly as long as you maintain this login activity. If you created your account back in Dec and have maintained regular logins since then, your experience aligns with our system's way of ensuring active user engagement.
Reply
Animations
I've imported a glb file but it's lost its animation when I imported it. It's now just a model. Is there anyway to import an animated file? Or should I video the animation and import it as a video?
Hey, this should not happen. Can you email us at support@plugxr.com. Maybe if you can share the model, we will check.
Reply
Basics
HI. I'm publishing an AR novella. Does each image generate a separate QR code or do you receive one QR code for all of the AR content? What is a seat?? Is it possible to get Black and White images as markers to work ever?? Or just colour??
Hi Moya,
Yes, each new experience/project will generate new QR codes. And, you can use black and white images as markers, but the images must be distinguishable. Color images works best, though.
However, in Advanced image targets, it works perfectly fine.
Seats is nothing but the no. of users who can access the platform when on a plan.
Reply
Building Oculus App nothing get loaded.
Hello Team,
I have a paid plan and I made the app for Meta Quest, Once I download the app and install it on my device it shows me a loading screen and after loading I am unable to see my scene I am only able to see HDRI.
Thanks,
Hi Param,Greetings from PlugXR!We would like to connect with you regarding the issue you are facing and resolve it on priority!Please drop an email to support@plugxr.com. You can also join our Discord Community for the same. Looking forward to connecting with you.
Reply
Hi Param,
Please provide us the App ID? We can help you with the resolution.
Reply
Billing
I paid for the entire month but my account was deactivated 10 days before the autorenewal for some reason. I have not been able to get a hold of customer service to receive a credit on those 10 days I paid for. So in order to reactivate the account I paid again for another month's plan but no...
Hi Caysanders, we are so sorry for the inconvenience. I have forwarded your issues to the concerned team. We will get back to you with the fix soon.
Reply
How to cancel subscription
Can you tell me how I can cancel my subscription to PlugXR? thanks!
Hi Victor,
Sorry for the delay. Cancellation is not available through the platform. You can do it by sending a cancellation request to the email, info@plugxr.com or backend@plugxr.com.
However, we are keen on knowing the reason you want to cancel subscription. We and are up for addressing issues if any.
We would love for you to continue with PlugXR.
Reply
Delete projects to reduce storage
Hi,
I'm on the free plan. Is it possible for me to delete my old projects to recover storage space?
Thank you.
Hi Nigel, You cannot free up storage space by deleting old project assets..
Reply
Why "No Experiences Available"" error?"
I created a Mobile AR Offline app, added three markers and added an object to one of them. Then I proceeded to publish the app to see how the object displays in an actual app. However instead I got this message and nothing available. Why could this be?
If you enable the authorization, experiences won't be visible in the app at that time you need to generate the keys and you have to provide those keys (or) disable the authorization in the add folder
For further queries please reach out to info@plugxr.com (or) join the PlugXR community https://discord.com/invite/3QGh5Hs7sK
Reply
Plan Description: Are all numbers 'Per Month'?
Hello Support Team,
I have a few questions about PlagXR Plans:
1. AR Experiences. Is it correct that if our team takes Standard Business Plan, we can create 200 targets per month? Or is 200 max number for the all duration of use ever, and it will be impossible to cre...
Hi Stashevir, 1. In order for you to create #201 AR experiences, you will have to upgrade your plan which is the premium plan which will allow you to create 500 AR experiences2. You can use 3GB for all your files3.If you renew the same plan you will get 3GB again suggestion: If you are planning to create more than 200 AR experiences and use more storage, then we suggest you upgrade to the premium plan there you have add-ons options also. For further queries please reach out to info@plugxr.com (or) join the PlugXR community https://discord.com/invite/3QGh5Hs7sK
Reply
delete uploaded image
i have uploaded an image in 3-d format but now i want delete it
Hi Shreys Sharma Yes.....you can able to delete it
-->Go to your project
-->Select on the image and click on the delete option
Reply
The creator website doesn't load properly
.png)
When I logged in and click to add a new project, it shows this.
I can't even see the editor screen. The website just doesn't load as before.
Hi Nigel, please check your internet and try to reload the website.
if you face the again same issue please post exact issue along with screen shot.
and tell me the which project your trying to create?
please send you issue along with screen with the following mail id: info@plugxr.com
Reply
I solved this problem by changing the DNS server. Thanks
Reply
How could I reduce my used strorage space?
Hi,
I use a freemium acount (FreeTrial).
In order to reduce my used storage space, I would like to remove some videos.
How could I remove a video from my assets?
Thanks
Hi Luis,
Unfortunately, you can't reduce your used storage data in freemium subscription. We can delete your data from our-end but that will not increase your storage space, it will be like you're just deleting the data from our server but that will not make any difference to reuse your space.
Reply
Hi, So I must understand that once the storage quota is reached, if I want to continue testing the different AR options, I must create a new account? is that so?
In that case, how can I cancel my account, to register again and try the other types of RA?
I am a high school teacher, and I am teaching my students the possibilities of AR. Hence my interest in your platform.
Reply
Model glitching
Hi,
I have been encountering a problem with the models that are used in PlugXR where the models either turn black or disappear but in the "Preview" some models seem to be okay compared to others.
Hi, Ramsey Aiken, it looks like the lights in your scene are missing, you can use default lights in the lights section. You can always check what all lights you've added to the scene in the left sidebar. When you're into Plugxr Grid, select any object in the scene -> Look for Light icon in the top right side of Navigation pane -> Click on Light icon -> select any of the default lights from the list.
Reply
After Scanning the QR Code Server Error.
Hi,
Did a sample WebAR with an image as its trigger target, upon scanning the QR Code a Server Error messaged appeared, tried checking the test view under the my app section upon checking don't see any problem.
Anyone experienced this kind of scenario and how to fix this...
Hello Xtian Dave We apologize for the late response. I have forwarded your issue to our technical team we will get back to you after solveing issue through email conformation.
Reply
Hello Xtian Dave Your issue has been solved Please check , further any issues contact us at info@plugxr.com. Thanks for approach to PlugXR
Reply
How can I segregate them from each other?
I am very excited about the new project that I developed using your platform. I want to get recognition through this project. I would like all my users to know my brand. And I have mini projects also with different brand titles. How can I segregate them from each other?
Commercialisation of apps
I have an app for small kids which was free till now. I have commercialized the app and would like to restrict it to a few users only. I have uploaded the markers and also created the experiences. Is there a way to allow only a few customers and eliminate others?