All Questions

Can't find the documentation on the website anywhere, where is the documentation on the PlugXR Creator?

Hello, I have a question about web-based image tracking. Is there a specific setting to make it load a bit faster? Sometimes I'm on the website, and the video takes a long time to load despite having a good internet connection. Does anyone have a tip for me?

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We are looking at webAR solutions does White-label let you use your own URL?

How does a White-label work with your Web-based AR?

Hi. I have a starter plan but when i scanned my image it said my license had expired. But after i logged in again it worked. In data, it says my plan started on Jan 14 and expires on FEb 14. I created it back in Dec. Does this mean I have to log in to my account every month for the license to be renewed. Or, do I need to pay for a plan after one month? 

I've imported a glb file but it's lost its animation when I imported it. It's now just a model. Is there anyway to import an animated file? Or should I video the animation and import it as a video?  

HI. I'm publishing an AR novella. Does each image generate a separate QR code or do you receive one QR code for all of the AR content?  What is a seat?? Is it possible to get Black and White images as markers to work ever?? Or just colour?? 

Hello Team,

I have a paid plan and I made the app for Meta Quest, Once I download the app and install it on my device it shows me a loading screen and after loading I am unable to see my scene I am only able to see HDRI.

Thanks,

I paid for the entire month but my account was deactivated 10 days before the autorenewal for some reason. I have not been able to get a hold of customer service to receive a credit on those 10 days I paid for. So in order to reactivate the account I paid again for another month's plan but now I see it took out DOUBLE charges for the month. Help! Can someone return my emails so we can fix this?

Can you tell me how I can cancel my subscription to PlugXR? thanks!

Hi,

I'm on the free plan. Is it possible for me to delete my old projects to recover storage space?

Thank you.

I created a Mobile AR Offline app, added three markers and added an object to one of them. Then I proceeded to publish the app to see how the object displays in an actual app. However instead I got this message and nothing available. Why could this be?

Hello Support Team,

I have a few questions about PlagXR Plans:

1. AR Experiences. Is it correct that if our team takes Standard Business Plan, we can create 200 targets per month? Or is 200 max number for the all duration of use ever, and it will be impossible to create target #201 and so on in the second month of use?

2. Storage. For Standard Business Plan it's 3GB. Could you please explain what this storage contains? Is it only metadata of targets or another objects too? For example, all my targets will 'play videos' I uploud, so is it correct that all these videos in scope should be less than 3GB? 

3. Storage. Is 3GB per month? Can we add a new 3GB in the new month?

i have uploaded an image in 3-d format but now i want delete it 

When I logged in and click to add a new project, it shows this.

I can't even see the editor screen. The website just doesn't load as before.

Hi,

I use a freemium acount (FreeTrial).

In order to reduce my used storage space, I would like to remove some videos.

How could I remove a video from my assets?

Thanks

Hi,

I have been encountering a problem with the models that are used in PlugXR where the models either turn black or disappear but in the "Preview" some models seem to be okay compared to others.

Hi,

Did a sample WebAR with an image as its trigger target, upon scanning the QR Code a Server Error messaged appeared, tried checking the test view under the my app section upon checking don't see any problem.

Anyone experienced this kind of scenario and how to fix this problem?
 

I am very excited about the new project that I developed using your platform. I want to get recognition through this project. I would like all my users to know my brand. And I have mini projects also with different brand titles. How can I segregate them from each other?

I have an app for small kids which was free till now. I have commercialized the app and would like to restrict it to a few users only. I have uploaded the markers and also created the experiences. Is there a way to allow only a few customers and eliminate others?

Hi PlugXR,
I am William and I have used your platform for app creation. It’s a really great platform and helped me increase my business. But, I haven’t been able to regulate the users. I don’t have any idea about the users’ count. I have used Offline Image Tracking for app creation. Where can I view the users’ count on Offline Image Targets?
Thanks
William

I run a bakery and have thousands of users for my platform. All of them use my app for business and local shopping. Now, I want the users to view 3 of my projects which are cakes, buns, and biscuits. I have used Offline Image Target and would like to promote my business furthermore. What will be the best step for that?

Regards

Brian

Hi PlugXR team,

I am Alice, and I am running a small coaching institute. I came across your platform and would love to understand its importance for kids. I have around 60+ kids whom I want to teach through augmented reality.

Can you help me with the procedure for Offline Image targets?

Thanks & Regards

Alice

Hello,

I have been using the freemium account and I have a few technical questions that I haven't been able to figure out. I created an app using the Mobile Offline Surface tracking with Unity engine. 

1. I created a few scenes in my app and I thought I put in the right actions so I can move to the next scenes when I use the app on the phone. But it doesn't seem to work. What's the best way to use scenes?
2. Also my first scene looks completely different to my other scenes and has assets that should only be in one of the scenes. I attached images in the ZIP file. Why is it like that?
3. When I play the animation in the PlugXR Creation Grid, it seems to play animations from other scenes. Is it supposed to do that?
4. When I add a colour or material to a model, it turns black. Sometimes it fixes itself after I refresh multiple times. It also looks transparent in the Grid. Is it supposed to do that?
5. Every time I test the app on my phone, the number of views grows by about 8 views even though I've only opened it once. I can also see the number has grown quickly on the "My Apps" webpage. Why does it do that?
6. What are the units for the model positions and how can I make sure the scale is 1:1 when I import? 
7. How do I import models already linked to materials?
8. When I test the app on my phone, the text objects do not appear. 
9. Can PlugXR work on Android tablets? I installed it on a Samsung Tab S7 and continually stops working after I open the app. 
10. Can I change the order of the scenes so that it starts from say Scene 7 and then Scene 1 once the app is published?

Thank you in advance.

Regards

Whenever I'm trying to upload a .glb file into the user asset, it gets loaded and shows a warning and goes into the load screen for a long time, and nothing is getting added into the scene or my user asset library. I have attached the screen. Please help, let me know what I can do about it

I am trying to export a model with a C4D pre-built animation attached so I can trigger that animation in PlugXR. Whenever I import the .glb that I exported from C4D, it doesn't show me animation controls for the pre-built animation, only the animations you can create within PlugXR. Is there a specific format I should be using when attaching animations on export from C4D? Thanks!

Hi,

we are currently testing PlugXR and would like to know: What is the Content of the detailed Analytics? Is there anywhere a List where I can read about the Data which is displayed in the analytics Tab (advanced vs. basic)?

Thank you!

Sorry for double posting, moved this from the WebAR-section.

Hi!

I trying out your solution for WebAR but I'm finding the editor a little difficult to handle. The material and texture of my object doesn't look as when I exported it from my other 3D-software, Maya in this case. It's green-ish and very reflective. 

I can't find any way to see details about my model or its materials in the editor, is that possible?

Thanks in advance

Hi!

I trying out your solution for WebAR but I'm finding the editor a little difficult to handle. The material and texture of my object doesn't look as when I exported it from my other 3D-software, Maya in this case. It's green-ish and very reflective. 

I can't find any way to see details about my model or its materials in the editor, is that possible?

Thanks in advance

I am not able to add a new marker in the PlugXR app. How can I do that?

Con't I upload .fbx and .obj, 3dmax, blend formats?

Let me know where to convert the model formats

What is the maximum file size that I can upload?

To create the model experience should I use only a Web-based creator? 
Can't I create from Mobile App?

I want to experience the plugxr apps.

Why should I have to provide my details, without checking the real experience of the PlugXR app's performance?

List out the different formats of models that creator tool supports.

What is the procedure to get keys

I am not able to experience the marker output in my app.