Latest Questions

This is my first time to try this plafform. I have tried creating the image tracking WebAR Project. When I published, I cannot view the my work through the browser. It shows "loading content please wait"

My works is https://p.plugxr.com/NiRYG1I

Please advise how to fix this problem

Once again, my account was charged for the month yesterday but taken offline, saying I need to upgrade - even though I am in good standing. Can you please fix this autorenewal issue ASAP?  It's very frustrating becasue  I need to send QR codes for assets we created to clients ASAP. Thank you.

I am having an urgent issue with incorrectly reaching my max storage capacity early. I made this account only days ago and have only created 3 experiences with less that 5MB worth of content between the three. I have only added assets a single time so there is no way even cumulatively including every asset I've ever added and deleted I have reached the 500MB limit my Starter tier subscription allows.

As a result of this glitch I essentially am locked out of adding any more assets to my experiences. I paid $300 USD for a subscription that I could only make 2 complete AR experiences with and I refuse to believe this is the expected mileage so I am assuming this is a glitch. Please help! I need my AR experiences tomorrow and this issue has created a very stressful experience for me.

I paid for the entire month but my account was deactivated 10 days before the autorenewal for some reason. I have not been able to get a hold of customer service to receive a credit on those 10 days I paid for. So in order to reactivate the account I paid again for another month's plan but now I see it took out DOUBLE charges for the month. Help! Can someone return my emails so we can fix this?

Can you tell me how I can cancel my subscription to PlugXR? thanks!

Hi,

I'm on the free plan. Is it possible for me to delete my old projects to recover storage space?

Thank you.

I created a Mobile AR Offline app, added three markers and added an object to one of them. Then I proceeded to publish the app to see how the object displays in an actual app. However instead I got this message and nothing available. Why could this be?

Hello Support Team,

I have a few questions about PlagXR Plans:

1. AR Experiences. Is it correct that if our team takes Standard Business Plan, we can create 200 targets per month? Or is 200 max number for the all duration of use ever, and it will be impossible to create target #201 and so on in the second month of use?

2. Storage. For Standard Business Plan it's 3GB. Could you please explain what this storage contains? Is it only metadata of targets or another objects too? For example, all my targets will 'play videos' I uploud, so is it correct that all these videos in scope should be less than 3GB? 

3. Storage. Is 3GB per month? Can we add a new 3GB in the new month?

I'm on deadline to finish a project but can't get through to customer service. I'm trying to keep my project under 1 Gg but the platform won't let me self-delete old files in the "user assets" folder to get my storage amount down and I need another couple hundred MBs to finish. Can someone help?

i have uploaded an image in 3-d format but now i want delete it 

When i click on mobile AR cloud option , i filled all the server and license keys and i got the message that my app is created. But when i add the marker it is showing "SERVER ERROR"  , i tried many times with different markers but it is showing the same error. Please solve my issue as it is urgent, i have to complete my assignment on PlugXR. Waiting for your positive reply.

Thanking You

When i click on mobile AR cloud option , i filled all the server and license keys and i got the message that my app is created. But when i add the marker it is showing "SERVER ERROR"  , i tried many times with different markers but it is showing the same error. Please solve my issue as it is urgent, i have to complete my assignment on PlugXR. Waiting for your positive reply.

Thanking You

When I logged in and click to add a new project, it shows this.

I can't even see the editor screen. The website just doesn't load as before.

Hi,

I use a freemium acount (FreeTrial).

In order to reduce my used storage space, I would like to remove some videos.

How could I remove a video from my assets?

Thanks

Hi,

I have been encountering a problem with the models that are used in PlugXR where the models either turn black or disappear but in the "Preview" some models seem to be okay compared to others.

Hi,

Did a sample WebAR with an image as its trigger target, upon scanning the QR Code a Server Error messaged appeared, tried checking the test view under the my app section upon checking don't see any problem.

Anyone experienced this kind of scenario and how to fix this problem?
 

I am very excited about the new project that I developed using your platform. I want to get recognition through this project. I would like all my users to know my brand. And I have mini projects also with different brand titles. How can I segregate them from each other?

Thanks for helping!

I am very excited about the new project that I developed using your platform. I want to get recognition through this project. I would like all my users to know my brand. And I have mini projects also with different brand titles. How can I segregate them from each other?

I have an app for small kids which was free till now. I have commercialized the app and would like to restrict it to a few users only. I have uploaded the markers and also created the experiences. Is there a way to allow only a few customers and eliminate others?

Hi PlugXR,
I am William and I have used your platform for app creation. It’s a really great platform and helped me increase my business. But, I haven’t been able to regulate the users. I don’t have any idea about the users’ count. I have used Offline Image Tracking for app creation. Where can I view the users’ count on Offline Image Targets?
Thanks
William