Latest Questions

I'm on deadline to finish a project but can't get through to customer service. I'm trying to keep my project under 1 Gg but the platform won't let me self-delete old files in the "user assets" folder to get my storage amount down and I need another couple hundred MBs to finish. Can someone help?

i have uploaded an image in 3-d format but now i want delete it 

When i click on mobile AR cloud option , i filled all the server and license keys and i got the message that my app is created. But when i add the marker it is showing "SERVER ERROR"  , i tried many times with different markers but it is showing the same error. Please solve my issue as it is urgent, i have to complete my assignment on PlugXR. Waiting for your positive reply.

Thanking You

When i click on mobile AR cloud option , i filled all the server and license keys and i got the message that my app is created. But when i add the marker it is showing "SERVER ERROR"  , i tried many times with different markers but it is showing the same error. Please solve my issue as it is urgent, i have to complete my assignment on PlugXR. Waiting for your positive reply.

Thanking You

When I logged in and click to add a new project, it shows this.

I can't even see the editor screen. The website just doesn't load as before.

Hi,

I use a freemium acount (FreeTrial).

In order to reduce my used storage space, I would like to remove some videos.

How could I remove a video from my assets?

Thanks

Hi,

I have been encountering a problem with the models that are used in PlugXR where the models either turn black or disappear but in the "Preview" some models seem to be okay compared to others.

Hi,

Did a sample WebAR with an image as its trigger target, upon scanning the QR Code a Server Error messaged appeared, tried checking the test view under the my app section upon checking don't see any problem.

Anyone experienced this kind of scenario and how to fix this problem?
 

I am very excited about the new project that I developed using your platform. I want to get recognition through this project. I would like all my users to know my brand. And I have mini projects also with different brand titles. How can I segregate them from each other?

Thanks for helping!

I am very excited about the new project that I developed using your platform. I want to get recognition through this project. I would like all my users to know my brand. And I have mini projects also with different brand titles. How can I segregate them from each other?

I have an app for small kids which was free till now. I have commercialized the app and would like to restrict it to a few users only. I have uploaded the markers and also created the experiences. Is there a way to allow only a few customers and eliminate others?

Hi PlugXR,
I am William and I have used your platform for app creation. It’s a really great platform and helped me increase my business. But, I haven’t been able to regulate the users. I don’t have any idea about the users’ count. I have used Offline Image Tracking for app creation. Where can I view the users’ count on Offline Image Targets?
Thanks
William

I run a bakery and have thousands of users for my platform. All of them use my app for business and local shopping. Now, I want the users to view 3 of my projects which are cakes, buns, and biscuits. I have used Offline Image Target and would like to promote my business furthermore. What will be the best step for that?

Regards

Brian

Hi PlugXR team,

I am Alice, and I am running a small coaching institute. I came across your platform and would love to understand its importance for kids. I have around 60+ kids whom I want to teach through augmented reality.

Can you help me with the procedure for Offline Image targets?

Thanks & Regards

Alice

Hello,

I have been using the freemium account and I have a few technical questions that I haven't been able to figure out. I created an app using the Mobile Offline Surface tracking with Unity engine. 

1. I created a few scenes in my app and I thought I put in the right actions so I can move to the next scenes when I use the app on the phone. But it doesn't seem to work. What's the best way to use scenes?
2. Also my first scene looks completely different to my other scenes and has assets that should only be in one of the scenes. I attached images in the ZIP file. Why is it like that?
3. When I play the animation in the PlugXR Creation Grid, it seems to play animations from other scenes. Is it supposed to do that?
4. When I add a colour or material to a model, it turns black. Sometimes it fixes itself after I refresh multiple times. It also looks transparent in the Grid. Is it supposed to do that?
5. Every time I test the app on my phone, the number of views grows by about 8 views even though I've only opened it once. I can also see the number has grown quickly on the "My Apps" webpage. Why does it do that?
6. What are the units for the model positions and how can I make sure the scale is 1:1 when I import? 
7. How do I import models already linked to materials?
8. When I test the app on my phone, the text objects do not appear. 
9. Can PlugXR work on Android tablets? I installed it on a Samsung Tab S7 and continually stops working after I open the app. 
10. Can I change the order of the scenes so that it starts from say Scene 7 and then Scene 1 once the app is published?

Thank you in advance.

Regards

Whenever I'm trying to upload a .glb file into the user asset, it gets loaded and shows a warning and goes into the load screen for a long time, and nothing is getting added into the scene or my user asset library. I have attached the screen. Please help, let me know what I can do about it

Hello,

We are trying to get our WebAR experience working but it doesn't seem to be working on Android. Is this a known issue?

Thanks

I am trying to export a model with a C4D pre-built animation attached so I can trigger that animation in PlugXR. Whenever I import the .glb that I exported from C4D, it doesn't show me animation controls for the pre-built animation, only the animations you can create within PlugXR. Is there a specific format I should be using when attaching animations on export from C4D? Thanks!

Hi,

we are currently testing PlugXR and would like to know: What is the Content of the detailed Analytics? Is there anywhere a List where I can read about the Data which is displayed in the analytics Tab (advanced vs. basic)?

Thank you!

Sorry for double posting, moved this from the WebAR-section.

Hi!

I trying out your solution for WebAR but I'm finding the editor a little difficult to handle. The material and texture of my object doesn't look as when I exported it from my other 3D-software, Maya in this case. It's green-ish and very reflective. 

I can't find any way to see details about my model or its materials in the editor, is that possible?

Thanks in advance