Latest Questions

Hello,

I have been using the freemium account and I have a few technical questions that I haven't been able to figure out. I created an app using the Mobile Offline Surface tracking with Unity engine. 

1. I created a few scenes in my app and I thought I put in the right actions so I can move to the next scenes when I use the app on the phone. But it doesn't seem to work. What's the best way to use scenes?
2. Also my first scene looks completely different to my other scenes and has assets that should only be in one of the scenes. I attached images in the ZIP file. Why is it like that?
3. When I play the animation in the PlugXR Creation Grid, it seems to play animations from other scenes. Is it supposed to do that?
4. When I add a colour or material to a model, it turns black. Sometimes it fixes itself after I refresh multiple times. It also looks transparent in the Grid. Is it supposed to do that?
5. Every time I test the app on my phone, the number of views grows by about 8 views even though I've only opened it once. I can also see the number has grown quickly on the "My Apps" webpage. Why does it do that?
6. What are the units for the model positions and how can I make sure the scale is 1:1 when I import? 
7. How do I import models already linked to materials?
8. When I test the app on my phone, the text objects do not appear. 
9. Can PlugXR work on Android tablets? I installed it on a Samsung Tab S7 and continually stops working after I open the app. 
10. Can I change the order of the scenes so that it starts from say Scene 7 and then Scene 1 once the app is published?

Thank you in advance.

Regards

Whenever I'm trying to upload a .glb file into the user asset, it gets loaded and shows a warning and goes into the load screen for a long time, and nothing is getting added into the scene or my user asset library. I have attached the screen. Please help, let me know what I can do about it

Hello,

We are trying to get our WebAR experience working but it doesn't seem to be working on Android. Is this a known issue?

Thanks

I am trying to export a model with a C4D pre-built animation attached so I can trigger that animation in PlugXR. Whenever I import the .glb that I exported from C4D, it doesn't show me animation controls for the pre-built animation, only the animations you can create within PlugXR. Is there a specific format I should be using when attaching animations on export from C4D? Thanks!

Hi,

we are currently testing PlugXR and would like to know: What is the Content of the detailed Analytics? Is there anywhere a List where I can read about the Data which is displayed in the analytics Tab (advanced vs. basic)?

Thank you!

Sorry for double posting, moved this from the WebAR-section.

Hi!

I trying out your solution for WebAR but I'm finding the editor a little difficult to handle. The material and texture of my object doesn't look as when I exported it from my other 3D-software, Maya in this case. It's green-ish and very reflective. 

I can't find any way to see details about my model or its materials in the editor, is that possible?

Thanks in advance

Hi!

I trying out your solution for WebAR but I'm finding the editor a little difficult to handle. The material and texture of my object doesn't look as when I exported it from my other 3D-software, Maya in this case. It's green-ish and very reflective. 

I can't find any way to see details about my model or its materials in the editor, is that possible?

Thanks in advance

Please refer to attached image for visuals of current experience

Issues:

• Missing icons
• Chat icon hovers/is overlayed over Creator buttons

I am not able to add a new marker in the PlugXR app. How can I do that?

Con't I upload .fbx and .obj, 3dmax, blend formats?

Let me know where to convert the model formats

What is the maximum file size that I can upload?

To create the model experience should I use only a Web-based creator? 
Can't I create from Mobile App?

I want to experience the plugxr apps.

Why should I have to provide my details, without checking the real experience of the PlugXR app's performance?

List out the different formats of models that creator tool supports.

What is the procedure to get keys

I am not able to experience the marker output in my app.