WebAR not working on Android
Hello,
We are trying to get our WebAR experience working but it doesn't seem to be working on Android. Is this a known issue?
Thanks
Latest Questions
Pre-built Animation from Cinema4D
I am trying to export a model with a C4D pre-built animation attached so I can trigger that animation in PlugXR. Whenever I import the .glb that I exported from C4D, it doesn't show me animation controls for the pre-built animation, only the animations you can create within PlugXR. Is there a...
Hi, yes! please follow these steps:
1. Export the file format in .fbx
2. Then make a ZIP file.
3. PlugXR has a converter. Here is the link: https://converters.plugxr.com/3d-models-converter
4. Upload the ZIP file here.
5. Download .glb file format from our converter.
Please follow these guidelines. For any more queries, feel free to contact us again.
Reply
Content of "advanced Analytics"?
Hi,
we are currently testing PlugXR and would like to know: What is the Content of the detailed Analytics? Is there anywhere a List where I can read about the Data which is displayed in the analytics Tab (advanced vs. basic)?
Thank you!
Hi,
Basic Analytics you will get the information about how many users installed your app, Number of Android Users & iOS Users.
Whereas in Advanced Analytics, you will get detailed information like 1. How many users installed your App 2. Number of Android Users & iOS Users along with their location information 3. Even you will get the 1 & 2 information for individual Markers 4. Details of, how much time a user spent on your AR experience along with the date 5. Details of Most Popular AR Experience in your App. 6. Number of views for your AR Experience/App. 7. You can also get your team recent activities. 8. You will get information about your server usage.
As we are constantly working on our future releases, we are also enabling AI based analytics for our upcoming releases.
Thanks for connecting with us.
Reply
Materials on 3D objects
Sorry for double posting, moved this from the WebAR-section.
Hi!
I trying out your solution for WebAR but I'm finding the editor a little difficult to handle. The material and texture of my object doesn't look as when I exported it from my other 3D-software, Maya...
Hi, I am trying the tool for my business. Is being the experience good for you?
Reply
Hey Kristopher,
We apologize for the late response.
Our WebAR editor we made it as minimalistic as possible unlike our App Based editor. As we received similar requests from many users, we are considering to enable same advanced editor like our App-based editor. So that this will address all of your issues. The expected timeline for this is December -2020.
Reply
Materials on 3D objects
Hi!
I trying out your solution for WebAR but I'm finding the editor a little difficult to handle. The material and texture of my object doesn't look as when I exported it from my other 3D-software, Maya in this case. It's green-ish and very reflective.
I can't fin...
UX Issue with Creator
Please refer to attached image for visuals of current experience
Issues:
- Missing icons
- Chat icon hovers/is overlayed over Creator buttons
Hi Gerald,
Thanks for posting your query. As we are releasing our new version of the creator next week, we will resolve all the issues. Our next version is going to be more robust and equipped with most powerful features.
Reply
Hi! Sorry to reply on someone else´s post here. There doesn't seem to be that much activity here on the forum and I was just wondering if it's possible to get any help with a question I posted here about a month ago?
Reply
Unable to create a second marker. Is there a limitation?
I am not able to add a new marker in the PlugXR app. How can I do that?
The free version of the platform allows you to create just one Marker so that you can understand the process of creating an AR experience on the platform. You can upgrade to our commercial version and get full access to our platform.
Reply
Does PlugXR have converters to support any given format or is there a limitation?
Con't I upload .fbx and .obj, 3dmax, blend formats?
As we have done lot of research on the best suitable formats for AR, we optimized our platform to support only the best formats. But you don't have to worry on these formats, as we have our own converter tools, you can upload your .fbx, .obj, .3dsmax or any other formats to our converter tool and get the best optimized format files i.e .glb & .usdz without losing quality or any other files. Best part is you can get the animations also.
Reply
What are the converters provided by PlugXR?
Let me know where to convert the model formats
We have our own Powerful Assets converter tolls, which will allow yoyou to convert any of your 3D, Videos, Audio files into PlugXR supported format. For more details please visit our website.
Reply
Is there any size limitation for assets?
What is the maximum file size that I can upload?
The Markers uploaded shouldn’t exceed 2MB and should be in the .jpg or jpeg format for the best AR experience. Use our Converters to optimize the Markers into .jpg or jpeg formats
Reply
How can I animate my model within PlugXR App
To create the model experience should I use only a Web-based creator?
Can't I create from Mobile App?
The PlugXR grid allows for advanced customization of the models with the option of adding animations to the model. The “ANIMATIONS” section at the bottom of the grid allows you to add “Custom Animation” like Move, Rotate, Scale, Fade-in/out, and Path to your models. The “Model Animation” sections will enable the in-built animations of the model if any. The “Asset Modifier Section” on the right side of the grid will help you enhance the texture and look of the model.
Reply
How do I register with PlugXR?
I want to experience the plugxr apps.
Registering with PlugXR is as easy as it is to create AR Apps & Experiences on the platform. Log into creator.plugxr.com and click on to Sign-Up. Drop down the required details and accept the terms and conditions. Click on Sign-Up and you will be registered with PlugXR.
Reply
Do i need to register to view the experience of the marker through the App?
Why should I have to provide my details, without checking the real experience of the PlugXR app's performance?
Yes. Register with the PlugXR platform for FREE to view the AR Experience of the Marker through the PlugXR App.
Reply
Can i upload 3d assets on my marker in any format or is there a limitation?
List out the different formats of models that creator tool supports.
3D Models uploaded on the Marker should be in the .glb format only for a better AR experience. In case your 3D Model is in any other format, you can use our Converters to optimize your 3D Model into PlugXR Supported Format.
Reply
How do I obtain a Vuforia Licence in plugxr?
What is the procedure to get keys
Vuforia license cannot be obtained from the PlugXR platform but a link to the guidelines of obtaining Vuforia license keys has been given at the bottom of the section where SDK needs to be chosen.
Reply
Is there a limit on the number of views for Marker based experiences?
I am not able to experience the marker output in my app.
The free version of the platform allows 20 views per marker in PlugXR GO App and 100 views per marker for Open Source AR SDK. The paid version of the platform allows 50-1000 views per marker in PlugXR GO App and 1,000-10,000 views per marker for open Source AR SDK depending on the chosen plan.
Reply