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Latest Questions
UX Issue with Creator
Please refer to attached image for visuals of current experience
Issues:
- Missing icons
- Chat icon hovers/is overlayed over Creator buttons
Hi Gerald,
Thanks for posting your query. As we are releasing our new version of the creator next week, we will resolve all the issues. Our next version is going to be more robust and equipped with most powerful features.
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Unable to create a second marker. Is there a limitation?
I am not able to add a new marker in the PlugXR app. How can I do that?
The free version of the platform allows you to create just one Marker so that you can understand the process of creating an AR experience on the platform. You can upgrade to our commercial version and get full access to our platform.
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Does PlugXR have converters to support any given format or is there a limitation?
Con't I upload .fbx and .obj, 3dmax, blend formats?
As we have done lot of research on the best suitable formats for AR, we optimized our platform to support only the best formats. But you don't have to worry on these formats, as we have our own converter tools, you can upload your .fbx, .obj, .3dsmax or any other formats to our converter tool and get the best optimized format files i.e .glb & .usdz without losing quality or any other files. Best part is you can get the animations also.
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What are the converters provided by PlugXR?
Let me know where to convert the model formats
We have our own Powerful Assets converter tolls, which will allow yoyou to convert any of your 3D, Videos, Audio files into PlugXR supported format. For more details please visit our website.
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Is there any size limitation for assets?
What is the maximum file size that I can upload?
The Markers uploaded shouldn’t exceed 2MB and should be in the .jpg or jpeg format for the best AR experience. Use our Converters to optimize the Markers into .jpg or jpeg formats
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How can I animate my model within PlugXR App
To create the model experience should I use only a Web-based creator?
Can't I create from Mobile App?
The PlugXR grid allows for advanced customization of the models with the option of adding animations to the model. The “ANIMATIONS” section at the bottom of the grid allows you to add “Custom Animation” like Move, Rotate, Scale, Fade-in/out, and Path to your models. The “Model Animation” sections will enable the in-built animations of the model if any. The “Asset Modifier Section” on the right side of the grid will help you enhance the texture and look of the model.
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How do I register with PlugXR?
I want to experience the plugxr apps.
Registering with PlugXR is as easy as it is to create AR Apps & Experiences on the platform. Log into creator.plugxr.com and click on to Sign-Up. Drop down the required details and accept the terms and conditions. Click on Sign-Up and you will be registered with PlugXR.
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Do i need to register to view the experience of the marker through the App?
Why should I have to provide my details, without checking the real experience of the PlugXR app's performance?
Yes. Register with the PlugXR platform for FREE to view the AR Experience of the Marker through the PlugXR App.
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Can i upload 3d assets on my marker in any format or is there a limitation?
List out the different formats of models that creator tool supports.
3D Models uploaded on the Marker should be in the .glb format only for a better AR experience. In case your 3D Model is in any other format, you can use our Converters to optimize your 3D Model into PlugXR Supported Format.
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How do I obtain a Vuforia Licence in plugxr?
What is the procedure to get keys
Vuforia license cannot be obtained from the PlugXR platform but a link to the guidelines of obtaining Vuforia license keys has been given at the bottom of the section where SDK needs to be chosen.
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Is there a limit on the number of views for Marker based experiences?
I am not able to experience the marker output in my app.
The free version of the platform allows 20 views per marker in PlugXR GO App and 100 views per marker for Open Source AR SDK. The paid version of the platform allows 50-1000 views per marker in PlugXR GO App and 1,000-10,000 views per marker for open Source AR SDK depending on the chosen plan.
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